Facebook has a hidden message folder where it filters messages it thinks you don’t want to see — sometimes with serious and unintended consequences.
Users are complaining about not seeing messages from since-deceased family members, people reaching out to help them, and even people contacting them to let them know their friends have died.
Back in October 2015, the social network revamped its messaging system.
Previously, you had your “Inbox,” and an “Other” folder where messages from people who aren’t friends or friends-of-friends would end up. But it replaced this second folder with “Message Requests” — which let people you’re not connected with ask to be able to talk.
But what very few people realise is there is now also a third category of messages: Filtered Message Requests. These filtered messages are what Facebook thinks is spam, and so doesn’t even notify you about. They’re also not easy to find.
There has been a spate of articles over the last few days explaining how to access them. Judging by the reaction on Twitter, almost no one knew it was there.
I am mortified did you know on Facebook there's a bunch of messages you haven't read in settings > people > filtered messages
— Jade ♡ (@JadeStamate) April 7, 2016
Just discovered a "filtered" message folder on Facebook. Oops. Sorry everyone. Literally had no idea. Should take me a few yrs to catch up.
— Max von Essen (@MaxizPad) April 6, 2016
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